The short term rental market is rife with issues, and your management company needs to understand how to handle them. Doing this effectively will keep your property online and profitable. In speaking with owners, managers, guests, neighbors and code enforcement, we have identified important pain points for the market. They include:
Noise and Parties
Noise and parties are one of the biggest problems facing the short term rental market, because it can lead to angry neighbors and phone calls to code enforcement. Our main goal is to prevent anyone from ever hearing your guests in the first place. For certain homes, we require the purchase of noise meters that will alert us before there is a noise issue. Our on call house manager will receive a text message if noise is above a set threshold, and will then be able to ask the guests to quiet down.
Check in and check out issues
Because our homes are so popular and so well occupied, late checkouts and early checkins are not always possible, but we can grant early access if the cleaners are finished early. Most of our properties use keyless entry, so lost keys are no longer a thing. Guests receive a duration-based PIN code and only have access to the home during the hours of their stay. We replace the batteries on the locks regularly, and have a physical keybox hidden as a backup option.
Trash and Wildlife
Code enforcement has noted that guests often do not put trash in the correct place and will leave it out for bears and wildlife to get into. Our on-boarding process and guest messaging/education will dramatically reduces this problem. Trash poses a real threat to our local wildlife and we want to protect our national resources.
Another common problem cited by code enforcement is that guests often trespass onto neighboring properties. They do so because the property managers do not tell them where they can and can’t go. Our online house manuals and email message updates dramatically reduce this complaint, thereby keeping your neighbors and the town happy, and therefore your vacation rental permit intact.
Bed bugs are a massive problem in hotels, BnBs and short term rentals. They hitchhike from bag to bag in airplane luggage holds and have become a worldwide epidemic. Contrary to popular belief, they’re not related to cleanliness or lack thereof. To mitigate the risks of bed bugs, we incentivize and train cleaners to find them, and require owners to invest in luggage racks and a vacuum which the cleaning team will only use in your home.